AGREEMENT TO OUR POLICIES :
Before booking a tour with us, you must agree to this Refund and Restrictions Policy. Please read all of it and ensure you understand this policy and its contents before agreeing to it during booking.
DEPOSIT REFUNDS:
All deposit payments made to us are non-refundable in any way, at any time, and for any reason.
Our Refund and Restrictions policy for deposits applies to ANY reason you are canceling including force majeure and/or acts of God.
Deposits may be transferred to another tour in the same tour season if there are available seats on other tours if transferring before March 1st in the same year as the tour season you booked. Deposits can not be transferred to future tour seasons, and payments in full can’t be transferred to other tours after March 1st in the same year as the tour season you booked.
PAYMENT IN FULL REFUNDS:
Final payments are refundable at 100% of the final amount paid when canceling a tour within 30 days of the original purchase if canceling before January 1st in the same year as your tour. Final payments made after January 1st in the same year of your tour are refundable at 50% of the final amount paid until March 1st. Final payments made after March 1st in the same year as your tour are not eligible for a refund. Any refunds of the final payment will not include the original deposit made.
Our Refund and Restrictions policy for payments in full applies to ANY reason you are canceling, including force majeure and/or acts of God.
NON-PAYMENT OF DEPOSIT:
Those paying a deposit with a bank transfer or mailed check must ensure their payment arrives at our bank account or mailbox within seven business days, or your held seats will be lost. Those paying a deposit with a credit card with a failed payment from our credit card processor will be notified of the issue and given 7 days to make a successful payment or the held tour seats will be lost. If you need more time beyond the seven-day grace period, don’t hesitate to get in touch with us, and we will do our best to accommodate you.
NON-PAYMENT OF THE FINAL AMOUNT DUE:
Those who do not pay in full by the March 1st due date in the same year as their tour will lose their seat bookings, and any deposits made will be lost. You can reach out to us before March 1st in the same year as your tour, to set up a pay-by-date if you cannot pay for your tour on time. The additional time to pay to keep your tour seat(s) will be handled by us on a case-by-case basis.
AGE LIMITS:
You agree that you are 18 or older or are a legal guardian of a person(s) over 16 years old if purchasing a tour(s) with us. If buying a tour for those you are a legal guardian of, you agree to sign a minor’s indemnity clause with us to tour with us. This will be provided to you and must be signed by the legal guardian accompanying the minor at our initial orientation meeting before your tour.
MEDICAL/HEALTH AGREEMENT :
You are responsible for bringing to our attention any health or medically related risks that might affect you or your additional guest before booking. If you do not choose to inform us of any health or medically related issues before booking and they create a problem for your well-being or the well-being and/or safety of others while on tour, we reserve the right to cancel your tour without a refund immediately. Our health/medical guidelines are outlined in our health agreements policy, which you must agree to during the booking process.
GROUP TRANSACTIONS/PURCHASING MORE THAN ONE SEAT:
We only accept bookings for two seats at a time. Contact us if you have a group; we will do our best to accommodate you. If you purchase both seats simultaneously under one payment, you are responsible for your guest’s payment per our policies. You are also responsible for ensuring that your guest reads and agrees to our health agreement policy before booking.
WAIVER:
By securing a tour with us you agree to sign our waiver and release of liability form in person upon meeting on your tour arrival date at our safety orientation meeting. A copy of this waiver can be furnished to you at your request to view before or after booking.
MEDIA:
You agree that your purpose of joining this tour is for personal leisure only and that you are not using our tours to create “for hire” media projects of any kind. This means that you cannot do work on our tours for others or yourself for monetary gain using our services, including video work, documentaries, cinema, interviews for media, or any media-related projects of any kind. One acceptation to this would be still photographers working for themselves only, but any monetary gain media projects would still require you to review and sign our media policy. You must contact us to do so. Any violations of this could result in immediate elimination from the tours at any given point or locale during the tour. For those looking to work with us to create media projects, please contact us, as we have specific abilities to create personalized outings for these types of projects.